Shipping Policy

We deliver to your door.

Standard ground shipping is our main form of cost effective delivery to anywhere in Australia. Any Air freight requests need to be made by calling us on 1300 ACCESS. Depending on the size of the item we use Australia Post, Hunterexpress, Fastway Australia and Air Road in order to reach you in a timely manner. A signature is required by all the carriers except Australia post, upon delivery of goods. Australia Post will leave a card if you are not at home when they call.

What does the Shipping Cost?

All parcels are calculated by "weight and destination postcode" via the online shopping cart calculator. Your delivery prices start as low as $5.50. Shipping costs for additional items are calculated by weight and added to the cost of the first item. Buying in volume will mean you save on shipping costs, which means great value for money.

Can I have a shipping Timeframe?

Depending on where you are located and if the product is in stock the lead time should take approx 1-2 working days to pack and ship your order. Shipping timeframes include 1 day for Melbourne, Sydney, Adelaide and Brisbane and 1 extra day for Perth, Darwin and Canberra. Hobart can be three extra days if customs is involved. For regional towns and rural areas there are extra shipping days as required.

Most items will arrive on your doorstep 5-7 business days after you place your order.

Special shipping with a truck and two men is required for the larger rehab and mobility products such as scooters lift chairs, power wheelchairs, mobile hoists and beds. These products will arrive via a freight company in 7-14 business days from when they leave the manufacturer. The freight company will contact you when the item has arrived at the freight facility in your area to schedule a specific delivery time convenient for you.

When we email you with your order confirmation, we will give you an estimated ship date. If you need more specific shipping information at any time after placing your order, please email us at sales@accessibility.com.au or call us on 1300 ACCESS.

Do you ship to international addresses?

We do not ship outside Australia at this time. All transactions are carried out in Australian Dollars (AUD).

What happens if the item I order is not available immediately?

We try to carry most items in stock with our key manufacturers but as our range is large and growing this will not always be possible. We work on a maximum 4 week order fulfilment capacity with our manufacturers in the case of any item not being in stock. The well respected brands of Guardian and Coopers are often an “order” item so please be aware of this.

If you order an item that is not in stock we will notify you within 1 business day that the goods are not available or delayed in delivery.