About Accessibility Online - What We Believe

Accessibility.com.au's mission is to be the preferred online source of information and products to enable people in the community to achieve optimum function, health and wellbeing.

Access

We believe in ready access to quality information and products that support health, wellbeing and quality of life.

We make sure our website is as accessible as possible, and we also make sure the information and products contained in the website enhance access to knowledge, choice, the environment, function and independence.

Outstanding Service

We are committed to offering outstanding customer service.

We will ensure that the information and products we provide are of the highest quality, and to achieve this we will continuously evaluate and review them.

We will help you find the most suitable product, whether you are a health professional, carer or person with a disability.

From the moment you purchase products from accessibility.com.au, we will be there for support.  

And if we can't help you, we will find someone who can. Read more about our customer service standards in our core objectives.

Health & Function

Most of us will experience a change in health and therefore some level of disability at some stage in our lives.

Outstanding Service

It is a universal human experience. We believe that although there are different causes of impairments, it is much more empowering to individuals to focus on their level of health and function rather than emphasising their disability.

We want to get away from the kind of thinking that places people with a health condition or disability in a separate, marginalised category.

We believe that the severity and incidence of disability can actually be reduced by enhancing individual functional capacity and modifying features of the social and physical environment.

Community Engagement

We believe in the importance of developing a thorough understanding of the needs and interests of people who visit accessibility.com.au.

We seek input and feedback from different user groups, so that we are providing the information and products they need and want.

This may be from an individual level right through to large community organisations.

We aim to be as approachable and accessible as possible, and in turn provide the most useful and trusted information and products.

Leading the Way

We aim to be people's first choice when they hit the internet with a question related to health, function, living with a disability and accessibility products.

We want people to have confidence that the information, links and products they view on accessibility.com.au have been selected because they are valuable and useful.

And we want to help people to find exactly what they are looking for fast.

Corporate Responsibility

Our aim is for our values to be evident across all areas of our business, and that they fall in line with our overall strategy.

We believe in integrating the principles of corporate responsibility into our day to day activities, applying them in the following areas of our business:

  • Governance and ethical practice
  • Employees
  • Customers
  • Environment
  • Community Investment -  A note about strategic partners
  • Suppliers/ Marketplace

Within each of these areas we set objectives and targets to manage issues and processes to communicate, implement and monitor our policies, objectives and targets.

We have processes for managing different stakeholder relationships (management).

Responsibility in the marketplace is maintaining the highest standards of business practice when developing, purchasing, selling and marketing products and services.